Help

Get Simple help.

How to get help

There are several ways to get help with Simple

Email us

A great way to access our expert-level support team is to email happy@simpledonation.com. The whole team, all the way to the top, can see your request

Documentation

You've already found the help documentation site - your question might be answered here.

Rock community chat

If you're using RockRMS, our team likes to hang out and help the community. You can find us on https://chat.rockrms.com

Look for Ben Murphy (@support404), Luke Taylor (@luke.taylor), Jeff Ward (@jeffward), Steven Kelly (@stevenkelly), Taylor Brooks (@taylorbrooks) and Josh Crews (@joshcrews)

note: contacting the happy@simpledonation.com email inbox is best for getting your request in front of the most eyes at a time and getting the fastest response

Rock community recipes

We've crafted a number of recipes in the community to help you find insights about your givers, prepare and customize contribution statements, and more. You can find those by visiting https://community.rockrms.com/recipes and searching for 'Simple' in the organization drop-down.