Help

Get Simple help.

How To Get Help

There are several ways to get help with Simple

Email Us

A great way to access our expert-level support team is to email happy@simpledonation.com. Our entire team has visibility into your request.

Documentation

You’ve already found the help documentation site. Your question may be answered here.

Rock Community Chat

If you're using RockRMS, our team likes to hang out and help the community. You can find us on https://chat.rockrms.com

Look for Ben Murphy (@support404), Luke Taylor (@luke.taylor), Jeff Ward (@jeffward), David Wilhite (@david.wilhite), Taylor Brooks (@taylorbrooks), and Josh Crews (@joshcrews).

Note: Emailing happy@simpledonation.com is the best way to get your request in front of the most people and receive the fastest response.

Rock Community Recipes

We've crafted a number of recipes in the community to help you find insights about your givers, prepare and customize contribution statements, and more. You can find those by visiting https://community.rockrms.com/recipes and searching for 'Simple' in the organization dropdown.